What makes us different from other.....
A quality service that other Cleaning Companies cannot match
Unlike many other cleaning companies we offer a quality service focused on excellence and professionalism is endorsed to effectively meet the diverse needs of our clients. Wixted has a workforce that are well trained and motivated with the ways and means to carry out its clients expectations effectively and efficiently not once, but every time. This helps us to stand out from other cleaning companies.
Through the implementation of a short management chain within our offices in Millbrook, Wixted Cleaning are able to achieve the flexibility required to give a client whatever their needs are at a moment’s notice.
An operation manager of the right calibre will be responsible for the day to day management of the cleaning operation. Each manager will have a significantly low number of contracts to ensure that the location is managed on a pro-active basis.
In addition to this the Director of the company will always retain personal contact with the client to make sure that their needs are always placed first on the list of priority.
The provision of an effective Client Care System is based upon supporting the Director’s on-going dialogue with our clients.
This is achieved with the use of our Client Liaison Card, and this is a record of communication between the client and the operation manager and should be filled out two monthly. This will be discussed with the managing director on a two monthly basis.
We will also install a communication book into the premises when we commence a contract as a method of effective dialogue between the client and WIXTED CLEANING.
In addition to these commitments not only will our operation manager’s retain effective communication with the client, but also the business development manager who is responsible for arranging the contract will retain an on-going relationship to ensure that any new business needs are met.
The managing director of WIXTED CLEANING takes personal pride in all the activities of the company commencing from the start of a contract right through to the effective and satisfactory completion of the work schedule and programme.
It is recognised that the provision of quality cleaning services which consistently conform to the agreed specification, work schedule and programme is key to client satisfaction and it is the responsibility of all the members of the team with the director to retain effective dialogue with the client. This will ensure that all the operational details of the programme are completed to the required standard and within the time frame agreed.
WIXTED CLEANING ensures that all employees receive full training on site to not only our own in house training programmes but also onsite training to meet the client’s needs and will be documented with the use of our Training Record Form. This will be appraised every twelve months or as training is required.
The success of any organisation and that of its employees depends very largely on the employees themselves and here at WIXTED CLEANING we consider that every employee is a part of the team and has equal importance in effecting the final result of the service supplied to the client. We think this sets us apart from most companies.
We are firmly committed to the principle of equal opportunities in employment whereby the talents and the resources of all our employees are utilised to the full and our aim is to ensure that no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, gender, marital status, sexual orientation, gender reassignment, age or disability.
The company also recognises that the successful implementation of its Equal Opportunities Policy makes sound sense, and helps create a better quality working life in which we can more readily fulfil our social responsibility towards our people as well as to the communities in which we operate.
HEALTH AND SAFETY AT WORK
The company is firmly committed to a policy which aims to ensure that all of our employees are provided with safe and healthy working conditions in strict compliance with our clearly defined Health and Safety Policy and Code of Practice; which is designed to operate in harmony with our host clients own policies and current legislation.
All staff our given training regarding health and safety in their induction training program. We are fully conversant in COSHH and the many legal regulations that cover the work place.
Where possible WIXTED CLEANING will use “green products” that are COSHH registered to complete the task. In the event of a green product not being available an alternative approved stock item will be used during office cleaning.
Does your office cleaning company offer all this? If not, please call us now on 01525 406 926 and you will discover that we offer a service that other cleaning companies cannot match.