Published 01st June 2023

9 Key Factors to Evaluate In Your Current Commercial Cleaning Company

Evaluating Commercial Cleaning Company

A clean and well-maintained workplace is essential for any office-based business. It not only creates a pleasant and professional environment for employees, clients and visitors, but also helps to maintain good health and safety standards as well as company morale.

However, maintaining a clean workplace can be a challenge, especially for larger organisations or those with specialised cleaning needs.

This is where a commercial cleaning company comes in.

Hiring a professional cleaning company can ensure that your workplace is consistently clean and well-maintained, allowing you to focus on your core business. If you have chosen your commercial cleaning company wisely, you won’t have any issues.

But how should you evaluate them once they’ve started?

How to evaluate your current cleaning company

To help you confirm whether you’ve contracted with a cleaning company worth its salt, here is our list of qualities to look in your everyday relationship with them.

Start noticing these things and how your cleaning supplier manages or delivers them. And if they fall short in any of these areas, you know what to do…..

Let’s take a look!


Many cleaning companies start strong then fade away after a few weeks or a couple of months in the hope that you won’t notice that…shall we say…the odd corner is being cut.

What you need is the same consistent quality of work, day after day, week after week, month after month. If it’s not consistent, you need to take action.


Are you in the dark about what your cleaning company is actually doing for you? Are there days when nobody turns up to clean but you’re not informed in advance? Do different staff arrive and not know what the routine is?

If any of these is the case, your cleaning company needs to be communicating better with you and keeping you informed about what is happening with your cleaning contract.

Bad communication can be the ruin of many a contractual relationship. So make sure your cleaning company keeps in touch.


What’s important to you? The lowest price? The most reliable service? Or the best quality? You probably want it all – most companies do – but the trick is to get all of the above in the right proportion so you get value.

Your cleaning company should have quoted a value-for-money price, which will enable it deliver a reliable and good quality service, not one that means that it has to cut corners to fulfil its contract.


If you interact with them at all, notice how your cleaning operatives are in their general mood and demeanour.

A well-cared-for and properly managed team is generally a happy team, and a happy team will usually do a good job for you, so look for the tell-tale signs.


Professionalism is an essential quality to look for in a commercial cleaning company. This means that they should have a well-trained and uniformed staff who are knowledgeable about cleaning practices and safety standards, with the necessary equipment and cleaning supplies to complete the job efficiently and effectively.

A professional cleaning company should also have a well-organised approach, with clear communication channels and procedures for addressing issues or concerns.

Experience and Expertise

Another important quality to look for in a commercial cleaning company is experience and expertise. This means that they should have a track record of providing high-quality cleaning services (preferably to businesses in your industry or with similar cleaning needs) and backed up with testimonials.

They should also have a deep understanding of the specific cleaning requirements and challenges that your workplace presents, as well as the ability to provide a customised cleaning solution to meet those needs.


Reliability is a crucial quality to look for in a commercial cleaning company. It’s about arriving on time and consistently delivering high-quality cleaning services on time and on schedule.

Reliability for a cleaning company also means having a contingency plan in place in case of emergencies or unexpected issues, such as equipment failure or staff illness and holiday, to ensure that – far as possible – your cleaning schedule is uninterrupted.


If you have the occasional unexpected requirement, your cleaning company should be flexible enough to fulfil it – though make sure you don’t start to take this kind of thing for granted.

They should also be able to work around your schedule and adapt to your evolving cleaning needs as your business evolves, adding new or additional cleaning services as needed, from regular maintenance cleaning to specialised deep cleaning, as well as additional services like carpet cleaning and window cleaning.


Sustainability is becoming an increasingly important consideration for businesses in all industries, and commercial cleaning is no exception.

Your cleaning company should ideally use environmentally friendly cleaning products wherever possible, as well as energy-efficient equipment and cleaning practices to reduce their environmental impact.

In conclusion

In conclusion, you should use the 9 factors here to evaluate your current commercial cleaning company and decide for yourself whether you’re using the most appropriate and efficient provider. After all, a clean and hygienic office can make a significant contribution to morale, health and wellbeing in the workplace.

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