FAQ: Wixted Cleaning Limited
At Wixted Cleaning Limited, we believe that high-quality office cleaning starts with a well-trained and dedicated team. Our commitment to staff development, quality assurance, and client satisfaction sets us apart. Below, we answer some of the most common questions about how we operate, train our staff, and maintain our high standards.
How does Wixted Cleaning recruit and hire staff?
We take great care in selecting the right people for the job. Our recruitment process involves thorough vetting to ensure that every new hire meets our high standards of professionalism and reliability.
We look for individuals who take pride in their work and share our commitment to delivering top-quality cleaning services. All successful candidates undergo an induction process, where we outline our expectations, company values and operational procedure
What kind of training do Wixted Cleaning employees receive?
Comprehensive Induction & On-Site Training
Every employee receives a combination of in-house and on-site training. This ensures they are fully equipped to handle client requirements efficiently and effectively. Our training covers:
- Cleaning Techniques – Best practices for achieving exceptional results.
- Health & Safety – Compliance with COSHH regulations and workplace safety guidelines.
- Client-Specific Training – Tailored instructions to meet each client’s unique needs.
Ongoing Development
Training doesn’t stop after induction. We conduct annual appraisals to identify areas for improvement and provide refresher courses where needed. This keeps our team up to date with industry standards and best practices.
How does Wixted Cleaning ensure high-quality service?
Client Care System
We have a structured Client Care System in place to maintain continuous communication with our clients. This includes regular check-ins, management reviews and proactive problem-solving to ensure complete satisfaction.
Quality Inspections & Reports
To guarantee high standards, our contract managers perform monthly quality inspections, generating detailed Quality Service Reports. These reports assess cleanliness levels, staff performance and adherence to client specifications. Any necessary improvements are swiftly implemented.
What measures are in place for health and safety?
We take health and safety seriously, ensuring all employees are fully trained in workplace safety regulations. Our procedures align with COSHH (Control of Substances Hazardous to Health) guidelines and all staff undergo health and safety training as part of their induction.
Additionally, we use environmentally friendly cleaning products wherever possible, reducing both risk and environmental impact.
How does Wixted Cleaning maintain effective client communication?
Client Liaison Card & Communication Book
Clear and open communication is key to our service. We use a Client Liaison Card, updated every two months, to track communications between clients and our operations managers. Additionally, we provide a communication book at each client’s premises, allowing instant, on-site dialogue between the client and our cleaning team.
Ongoing Business Development Support
Our Business Development Manager—who first arranges the contract—remains actively involved in the client relationship. This ensures continuity and that evolving business needs are always met.
What steps are taken to ensure staff reliability and retention?
We understand that staff consistency is crucial to maintaining quality service. That’s why we have a short management chain, enabling close supervision and strong team morale.
Additionally, our commitment to equal opportunities and fair employment practices ensures a positive work environment, leading to higher staff retention and reliability.
What happens after I enquire about cleaning services?
The Enquiry Process
The first step is simple: get in touch via our contact form, email, or phone. Once we receive your enquiry, we assess whether we can meet your requirements to our high standards.
We may ask for details such as:
- Your name and contact information
- A description of the cleaning job
- The size of the premises
- Existing cleaning arrangements
Following this, we arrange a site visit to fully understand your needs before providing a detailed quotation.
How does Wixted Cleaning handle staff transitions (TUPE)?
If you already have an existing cleaning team in place, TUPE regulations may apply. This process ensures a smooth transition of staff when switching to our services. We liaise with your organisation to gather all necessary TUPE documentation and manage the transition professionally and compliantly.
What types of cleaning services does Wixted Cleaning specialise in?
Our core service is contract office cleaning, tailored to corporate clients across Bedfordshire, Buckinghamshire, Hertfordshire and Northamptonshire. However, we also provide:
- Daily office cleaning
- Deep cleaning services
- Janitorial supply management
Our team is experienced in handling specialised environments where hygiene and attention to detail are critical.
Why choose Wixted Cleaning?
At Wixted Cleaning, we prioritise client care, quality assurance and tailored services. Unlike many commercial cleaners who focus solely on speed, we emphasise high standards and customer satisfaction.
With over 20 years of experience and a growing client base of 100+ companies, we have built a reputation for excellence. Our combination of rigorous training, regular quality checks and strong client relationships ensures your office remains spotless—every time.
Work With Us
If you’re looking for a reliable, professional and client-focused commercial cleaning team, Wixted Cleaning is here to help. Contact us today to discuss your office cleaning requirements and experience the difference first-hand.
Interested in working with Wixted Cleaning? Get in touch today and let’s discuss how we can help keep your workplace spotless!